Because every Watch N Wow is custom-made to order, your product goes through a production phase before it ships. This page explains what to expect from the moment you place your order to the moment it arrives at your door.
1. PRODUCTION TIME
All orders require a production period before shipping. Standard production takes 3–7 business days from the date of your order (or from the date you approve your digital proof, if the proof add-on was selected).
Production time may be longer during peak seasons including but not limited to:
- Mother's Day (late April – early May)
- Father's Day (late May – early June)
- Christmas/Holiday season (November – December)
- Valentine's Day (late January – early February)
We recommend ordering well in advance of important dates. We do not guarantee delivery by a specific date.
2. SHIPPING TIME & CARRIERS
After production is complete, your order is handed to a shipping carrier. Standard shipping within the contiguous United States typically takes 3–7 additional business days from the ship date.
We currently use carriers including UPS, FedEx, and USPS. The carrier used for your shipment is selected based on availability and delivery zone at the time of shipping.
Expedited shipping options may be available at checkout for an additional fee. Expedited shipping refers to the transit time only — production time still applies before the product can ship.
Estimated total timeline: Production (3–7 business days) + Shipping (3–7 business days) = approximately 6–14 business days total. This is an estimate, not a guarantee.
3. TRACKING
Once your order ships, you will receive a tracking number via the email address on your account. You can use that number to track your shipment directly on the carrier's website.
If you do not receive a tracking number within 10 business days of your order date, please contact us at contact@watchnwow.com.
4. ADDRESS ACCURACY
You are solely responsible for providing a complete and accurate shipping address at checkout. Watch N Wow is not responsible for packages that are delayed, returned, or lost due to an incorrect or incomplete address provided by the customer.
If your package is returned to us due to an address error, you will be responsible for the cost of reshipping. We will contact you at the email address on your order to arrange reshipment.
Address changes cannot be made after production begins.
5. LOST, STOLEN, OR UNDELIVERED PACKAGES
Once we hand your package to the carrier and a tracking number is generated, responsibility for the package transfers to the carrier. Watch N Wow is not liable for packages that are lost or stolen after the carrier marks them as delivered.
If tracking shows your package as delivered but you have not received it:
- Check with neighbors and other household members
- Look around your property (packages are sometimes left in alternate locations)
- Contact the carrier using your tracking number — they can investigate the delivery scan
- Contact us at contact@watchnwow.com if the carrier cannot resolve the issue
If tracking shows your package as lost in transit:
- Contact us and we will initiate a carrier claim on your behalf
- Carrier claims are subject to the carrier's own investigation timelines and policies
6. DAMAGE DURING SHIPPING
If your package arrives visibly damaged by the carrier:
- Photograph the packaging and the product before unpacking if possible
- Contact us at contact@watchnwow.com within 48 hours of delivery with your order number and photos
- We will assist you in filing a claim with the carrier
Please also see our Refund & Return Policy for information on manufacturing defects vs. carrier damage.
7. SHIPPING DESTINATIONS
We currently ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, US territories, or international destinations at this time.
If you require shipping to a location not currently supported, please contact us and we may be able to accommodate your request on a case-by-case basis.
8. DELAYS OUTSIDE OUR CONTROL
Watch N Wow is not liable for shipping delays caused by:
- Carrier service disruptions, strikes, or capacity issues
- Weather events or natural disasters
- National holidays or peak shipping seasons
- Supply chain disruptions affecting production materials
In such cases, we will communicate any expected delays via the email address on your order.
9. CONTACT US
For shipping questions, tracking issues, or delivery concerns:
Email: contact@watchnwow.com
Phone: (800) 685-1031
Mail: AlphaCrew Studio LLC, 433 Belle Grove Dr, Richardson, TX 75080
We respond to all inquiries within 1–2 business days.